WINTER COLLECTION 26

Cancellation & Return Policy

At Velora The Collection, we want you to love every piece you receive. Please read our policy carefully before placing your order.

Order Cancellations

Orders may be cancelled within 5 hours of purchase for a full refund.
After this timeframe, your order may already be in processing and cancellations may no longer be possible.

To request a cancellation, please email us as soon as possible at:
velorathecollection@gmail.com

Returns & Refunds

We accept returns on eligible items under the following conditions:

Items must be unworn, unused, and returned in their original condition with all packaging and tags attached.
Return requests must be submitted within 7 days of receiving your order.
For hygiene reasons, certain items may not be eligible for return unless faulty.

Return Process

To start a return, please email:
velorathecollection@gmail.com

Include:

Your order number
The item(s) you wish to return
The reason for your return request

Once your return is approved, you will receive instructions on how to send your item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Velora The Collection reserves the right to refuse returns that do not meet the conditions above.

Shipping & Delivery Policy

Thank you for shopping with velorathecollection. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within 3-5 business days.

Orders are not processed or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Local Pickup (Glenroy, VIC)

We offer a free local pickup option for our customers in Melbourne.

Location Privacy: To protect our privacy, the full pickup address in Glenroy is not displayed at checkout.
The Process: Once your order is ready, you will receive a "Ready for Pickup" email containing the full street address and instructions.
Coordination: Please message the SMS provided in your email with your name and order number to arrange a suitable collection time.

3. Domestic Shipping (Australia)

We ship nationwide via Australia Post or Sendle.

Standard Shipping: 3-7 business days $10 AUD.
Express Shipping: 1-3 business days $15 AUD.
Free Shipping: We offer free standard shipping on all Australian orders over $200.00.

4. Shipment Confirmation & Tracking

Once your order has been handed to the courier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

5. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at:

📧 velorathecollection@gmail.com

We will work with the courier to help resolve the issue as quickly as possible.

WINTER COLLECTION 26

PLUM MODAL ( No undercap included)

EVERGREEN MODAL (No undercap Included)

CHOCOLATE MODAL (No undercap included)

GRAPHITE MODAL HIJAB (No undercap Included)

SLATE BLUE MODAL SET (Velvet non-slip under cap included)

OLIVE MODAL (No undercap included)

Cancellation & Return Policy

Order Cancellations

Returns & Refunds

Return Process

Return Shipping

Shipping & Delivery Policy

1. Processing Time

2. Local Pickup (Glenroy, VIC)

3. Domestic Shipping (Australia)

4. Shipment Confirmation & Tracking

5. Lost or Damaged Parcels

WINTER COLLECTION 26

Active filters:

PLUM MODAL ( No undercap included)

EVERGREEN MODAL (No undercap Included)

CHOCOLATE MODAL (No undercap included)

GRAPHITE MODAL HIJAB (No undercap Included)

SLATE BLUE MODAL SET (Velvet non-slip under cap included)

OLIVE MODAL (No undercap included)

Cancellation & Return Policy

Order Cancellations

Returns & Refunds

Return Process

Return Shipping

Shipping & Delivery Policy

1. Processing Time

2. Local Pickup (Glenroy, VIC)

3. Domestic Shipping (Australia)

4. Shipment Confirmation & Tracking

5. Lost or Damaged Parcels